Terms and Policies

Privacy Policy

Our Privacy Policy has been created to transparently outline how we handle your personal information. It is important for us to ensure you have utmost confidence and trust in Bookme.pk. Please read our policy carefully.

We understand that privacy and security is a paramount concern for our users. Therefore we have dedicated time and resources to ensure that we follow international best practices along with best technology to protect our users.

Please keep in mind that our Privacy Policy is limited to our website and in no way covers websites that are owned or operated by third parties. 

Type of information we collect

Terms and Conditions

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "Platform") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

All Bookme.pk services are owned and operated by Bookme Tickets Pvt. Ltd. These terms and conditions are a binding legal agreement between all our customers and Bookme.pk regarding your use of the services that have been made available. Unauthorized access, distribution, reproduction, copying, retransmission, publication, sale, exploitation (commercial or otherwise), or any other form of transfer of any portion of the website, application or other services, including but not limited to all content, services, digital products, tools or products, is hereby expressly prohibited. Bookme.pk is a service that sends e-tickets to you via sms/email if a bus, airline, hotel or cinema company has enabled online access. Bookme.pk is not responsible for any loss, refunds or any other damages in case of cancellation or any other circumstances. Bookme.pk is a ticketing platform that is only responsible for issuing a ticket. Bookme.pk is not responsible for any delay or booking cancellation of any company.

Mode of Payment

Currently, Bookme.pk supports 5 types of payment method listed before:

• 1. Easypaisa Mobile account
• 2. Easypaisa Shop
• 3. Jazz Cash Mobile account
• 4. Jazz Cash Shop
• 5. Credit/Debit Cards
• 6. Bank Transfer
• 7. NiFT E-Pay

Note that if you pay with a credit/debit card, Bookme.pk can request you to provide a photo identification and masked card details which is a requirement from the State Bank of Pakistan.

Refund policy:

Cinema: No cancellation or refunds for tickets.
Events: No cancellation or refunds for tickets.
Buses:
● During public holidays, it is highly likely that companies cancel departures or cancel operations for the entire day. In that case, customers are entitled to either get their seat adjusted in their next order or they get a complete refund. In this case, the customer must raise a complaint and request for a refund or adjustment. Bookme.pk will verify from the respected company and process the customer query accordingly.
● In case of bus drop, you need to contact Bookme.pk within 3 days of departure and the full amount will be refunded however if you miss the bus no refund will be given by any bus service company
● All transport tickets can be cancelled 2 hours before departure with a certain amount of penalty and on spot requests won’t be entertained.

The following are the specifics for bus service providers:

1. Daewoo: 30% penalty of ticket price will be charged to customers.
2. Tickets can be cancelled 2 hours before departure with a certain amount of penalty except for bilal travels, silk line and whose tickets can be cancelled before 2.5 hours.
3. Tickets of Kainat travels are non refunable.
4. On spot requests won’t be entertained.
5. Q-connect: Upto 72 hours before scheduled departure free cancellation is allowed. Upto 48 hours before scheduled 20% of the ticket amount will be charged as penalty. Upto 24 hours before scheduled departure no refund.
6. Road Master: 72 hours before departure cancellation or adjustment will be free of cost. Within 72 hours 20% penalty of ticket price will be charged to the customer. There will be no refund in case of bus miss but customer can get the adjustment within 24 hours with 30% penalty

According to NCOC, vaccination certificate is mandatory for traveling. You will not be allowed to travel without it, and Bookme will not be responsible for the refund of the ticket. Kindly get yourself vaccinated as soon as possible.

Please note that for all other bus service providers 15% of ticket price will be charged to customers as a penalty 2 hours before departure. Refunds will be processed within 5-10 working days after departure date. Bank accounts are mandatory for refunds. Cancellation/adjustment can be done just one time against one order.

Airlines

All customers are required to check with their respective airline operator for details regarding ticket cancellation before departure, any modifications in the ticket and in case of missing the specific flight. All details are mentioned in the purchased ticket.

Every query related to fight cancellation, date change, refund claims and no show cases; will be entertained according to the polices of relevant airlines.

Hotels

You are required to thoroughly go through the terms and conditions of the respective hotel that you want to book. All details regarding refunds, cancellation and failure to show up are included in the confirmation email and in the hotel details section of the website and mobile app.

Permitted Use:

Our website and application are for your personal and non-commercial use only. Every information is protected by copyrights, trademark and other applicable laws. Unless otherwise agreed to in writing by Bookme.pk, you agree that you will not use the website or application, or duplicate, download, publish, modify or otherwise distribute or use any material in the for any purpose, except for your personal, non-commercial use. You also agree that you will not link to any page on the website other than the home page (for example, "deep linking"), without Bookme.pk’s prior written consent. Use of the website or applications or any materials or content for any commercial or other unauthorized purpose is prohibited.

For any offers/rewards/contests/lucky draws :

Winners will be notified through the contact details stated by the Participant in the online purchase details. Prizes are non-refundable, non-exchangeable, not redeemable for cash, and non-transferable. The decision of Bookme.pk on all matters relating to or in connection with any offers/rewards/contests/lucky draws (including selection of the winners) is final and binding on all parties concerned. The Lucky Draw is governed by these terms and conditions and accompanying details and/or guidelines (if any) as may be issued and specified by Bookme.pk. By submitting an entry, the Participant agrees that he/she has read and understood these terms and conditions and agrees to be bound by the same. The Lucky Draw is open to any individual who fulfils the following criteria:

1. A citizen or permanent resident of Pakistan and is over the age of 18 years old
2. NOT an employee, officer, director or employee immediate family members of Bookme.pk. (hereinafter individually referred to as “Participant” and collectively referred to as the “Participants.
3. Bookme.pk reserves the right at any time to verify the eligibility of any of the Participants and to disqualify any Participants who do not meet the above eligibility criteria.
4. Subscribers of free services from Bookme.pk, are not eligible for the Lucky Draw.

Promotion Period:

Only purchases made during the Promotion Period are entitled to participate in the Lucky Draw. Bookme.pk reserves the right at its sole and absolute discretion to suspend or extend the Submission Period for any reason at any time and without any liability. Any changes in dates will be communicated through Bookme.pk’s platforms. All current promotions end by 31st December 2020.

Notification to Winner:

Winners will be notified through the contact details stated by the Participant in the online purchase details. In the event that Bookme.pk is unable to contact any of the winners within 3 working days for whatever reasons, the prize of that particular winner will be forfeited at the sole discretion of Bookme.pk. No alternatives will be offered. Please note that only one winner will be announced for each contest/offer/reward/lucky draw.

Exclusion of Liability:

Bookme.pk, its employees, agents and representatives hereby disclaim any and all liabilities that may arise in connection with the Lucky Draw and any materials produced in relation thereto. Further, Bookme.pk, its employees, agents and representatives shall not be held responsible for any entries that are lost or damaged in transit. Prizes relative to travelling will be given according to the customer’s availability for travel. In case you don’t get a visa, the offer is no longer applicable on you.

Privacy Policy - Personally Identifiable Information:

Your use of the Bookme.pk website or application and any information provided by you or gathered by either Bookme.pk or third parties is governed by the Bookme.pk Privacy Policy which is incorporated by this reference. You agree to Bookme.pk collection, use and sharing of your information as set forth in the Bookme Privacy Policy. It is the responsibility of Bookme.pk to make sure that information of each customer is kept private and safe.

For any assistance please contact us 24/7 Customer Support Service UAN Number: 042-111-BOOKME